REFUND & CANCELLATION POLICY

Last Updated: September 5, 2026

At LV Tha Trappin Potato Lady, our menu items are prepared specifically for each customer and are intended for immediate consumption. Because our food products are personalized, prepared to order, and perishable, all orders are considered final sale.

1. No Refunds

Once an order has been placed and payment has been received, all sales are final.

We do not offer refunds, exchanges, or credits for:

• Change of mind

• Incorrect order selections made by the customer

• Failure to pick up an order

• Delayed pickup by the customer

• Personal taste or preference

• Ordering the wrong item or quantity

• Failure to review order details before submitting the order

Because our products are edible and prepared specifically for each customer, we cannot accept returned food products.

2. Order Accuracy

Customers are responsible for carefully reviewing their order before completing checkout, including the selected menu items, quantities, customization requests, pickup or delivery information, and contact information.

Once an order is submitted, we may begin preparing it immediately, and changes may not be possible.

3. Order Cancellations

Orders cannot be canceled once preparation has begun.

If you need to request a cancellation, contact us as soon as possible after placing your order. A cancellation request does not guarantee that the order can be canceled or that payment can be refunded.

4. Incorrect or Missing Items

We take reasonable steps to ensure that every order is prepared according to the information submitted by the customer.

If you believe you received an incorrect or incomplete order, please contact us as soon as possible after receiving or picking up your order. We may request information or photographs to help us review the issue.

If we determine that an error was made on our part, we may, at our discretion and as appropriate, provide a replacement or another reasonable resolution.

5. Food Quality Concerns

Customer satisfaction and food quality are important to us. If you have a genuine concern regarding the quality or condition of your order, please contact us promptly so we can review the situation.

Any resolution will be determined on a case-by-case basis.

6. Customer Responsibility

By placing an order through our website, you acknowledge that you have reviewed your order carefully and understand that personalized, made-to-order food purchases are final and are not eligible for refunds, exchanges, or cancellations once preparation has begun.

This policy does not limit any rights or remedies that cannot legally be waived under applicable law.

7. Contact Us

If you have questions about this Refund & Cancellation Policy or need to report an issue with an order, please contact:

LV Tha Trappin Potato Lady
Email: Lvthattrappinpotatolady@yahoo.com